1. Service Description. Subject of the Agreement
1.1. This User Agreement (hereinafter — the "Agreement") governs the relationship between II Technologies LLC (hereinafter — the "Administrator"), the rights holder and administrator of the Alexmind service (hereinafter — the "Service"), and any legally capable person using the Service (hereinafter — the "User").
1.2. The Service is a digital platform accessible via a web interface and/or mobile/desktop applications, providing Users with the following functionality:
— access to software, online services, digital content, information, and materials of the Administrator and/or third parties;
— the ability to interact with Service features (including but not limited to: chatbot, AI assistant, personal account, analytics, etc.);
— access to paid and free services in accordance with this Agreement.
1.3. The Service may be used either free of charge (limited functionality) or on a paid subscription basis. The primary paid service is a monthly subscription to the extended Service functionality (hereinafter — the "Subscription"), the cost and terms of which are defined in Section 7 of this Agreement.
1.4. The subject of this Agreement is the Administrator's grant to the User of the right to use the Service to the extent necessary for working with its functionality, on a non-exclusive license basis, as well as the provision of other related services within the scope specified in the Agreement.
2. General Provisions
2.1. This Agreement constitutes a public offer within the meaning of Article 437 of the Civil Code of the Russian Federation. Actual use of the Service, registration or login, entry of a phone number, subscription activation, or any other use of the Service's functionality constitutes the User's full and unconditional acceptance of the Agreement terms (acceptance of the offer).
2.2. The User is obligated to independently and regularly (at least once every 14 calendar days) review the current version of the Agreement. The current version is always available in the Service interface at: https://light.alexmind.io/useragreement/
2.3. The Administrator reserves the right to unilaterally amend (update) the terms of the Agreement, Service functionality, pricing, and other provisions at any time without prior notice to the User, unless otherwise expressly required by law. Amendments take effect upon publication of the new version on the Service, or at such other time as indicated by the Administrator.
2.4. Continued use of the Service after the new version of the Agreement takes effect constitutes the User's acceptance of such changes. In case of disagreement, the User must cease using the Service and delete their account (if applicable).
2.5. Unless expressly stated otherwise in this Agreement, the legislation of the Russian Federation applies to the relationship between the Parties.
2.6. If the User disagrees with this Agreement or any part thereof, they must immediately cease using the Service, including canceling the Subscription and/or deleting their account.
3. Intellectual Property
3.1. All results of intellectual activity and means of individualization placed or used within the Service (including but not limited to: software code, algorithms, artificial intelligence models, design, interfaces, texts, articles, databases, images, logos, trademarks, names, domain names, audio and video materials, documentation, etc.) belong to the Administrator and/or other lawful rights holders and are protected in accordance with the legislation of the Russian Federation and international agreements.
3.2. The User receives from the Administrator a non-exclusive, non-transferable license to use the Service within the scope of its standard functionality exclusively for personal, non-commercial purposes for the period and scope defined in this Agreement.
3.3. Any use of the Service and/or its elements beyond what is permitted by this Agreement or applicable law (including reproduction, distribution, modification, reverse engineering, decompilation, copying, posting on third-party resources, etc.) without the prior written consent of the Administrator and/or other rights holder is prohibited.
3.4. The User may not remove, modify, or conceal any copyright notices, trademarks, or other rights notices displayed in the Service.
3.5. The Administrator reserves the right at any time, at its sole discretion, to remove, modify, or restrict access to any intellectual property objects within the Service without notifying the User and without any compensation.
3.6. If the User posts any content in the Service (messages, files, materials, etc.), they warrant that they hold all necessary rights to such content and grant the Administrator a royalty-free, non-exclusive license to use such content exclusively for technical purposes: storage, display, and processing within the functioning of the Service, to the minimum extent necessary for these functions.
4. Rights and Obligations of the Administrator
4.1. The Administrator is obligated to:
— ensure the technical availability of the Service to the User, provided the User complies with the Agreement terms and technical requirements;
— maintain the confidentiality of Users' personal data in accordance with the Privacy Policy and applicable law;
— review User inquiries within the timeframes and procedures established by internal rules and legislation.
4.2. The Administrator reserves the right, without prior notice to the User, to:
— modify, supplement, restrict, or discontinue the Service or any part thereof;
— change the structure, design, functionality, terms of use, and other characteristics of the Service;
— set, modify, and cancel pricing, Subscription terms, trial periods, and other paid and free services;
— conduct maintenance and other technical work, temporarily suspending the Service;
— restrict or terminate the User's access to the Service in the event of a violation of the Agreement, legal requirements, or third-party rights.
4.3. The Administrator reserves the right to send the User informational and service messages, and, with the User's consent, promotional and marketing messages (including SMS, push notifications, email, etc.). The User may opt out of promotional mailings in the manner provided by the Service, except for messages required by law and/or necessary for service delivery.
4.4. The Administrator is not obligated to pre-moderate any content created or posted by Users, but reserves the right at any time to remove or restrict access to such content at its sole discretion.
5. Rights and Obligations of the User
5.1. The User is obligated to:
— use the Service only for lawful purposes and within the limits established by the Agreement;
— provide accurate and current information during registration and use of the Service, including phone number and other data;
— keep account credentials and payment details up to date for Subscription billing;
— not attempt to circumvent technical restrictions or security measures of the Service;
— not take actions aimed at disrupting the Service, hacking, or gaining unauthorized access to third-party data;
— respect the rights of the Administrator and other rights holders, including not using Service content for commercial purposes without the Administrator's written consent.
5.2. The User is prohibited from posting, uploading, transmitting, or otherwise using the following information and materials in the Service:
— materials that violate applicable legislation of the Russian Federation;
— content containing threats, insults, inciting hatred, hostility, or discrimination;
— pornographic materials, scenes of violence, cruelty, or content promoting suicide, drugs, or criminal activity;
— content that infringes the intellectual property rights of third parties;
— spam, advertising without the Administrator's consent, malware, viruses, trojans, etc.;
— content promoting terrorism, extremism, separatism, or other prohibited information in accordance with Federal Law No. 149-FZ of 27.07.2006 "On Information, Information Technologies and Information Protection".
5.3. The User bears full responsibility for maintaining the confidentiality of their login, password, one-time codes, and other authentication credentials, as well as for all actions taken under their account. In the event of loss of account control, the User must immediately notify the Administrator.
5.4. The User has the right to:
— use the Service within its functionality and the terms of this Agreement;
— subscribe to and cancel the Subscription in the established manner;
— contact the Administrator regarding matters related to the Service and the Subscription.
5.5. The User confirms that they are 18 years of age or older, or are using the Service under the supervision of a legal representative authorized to enter into agreements and bear responsibility in accordance with applicable law.
6. Registration, Account, and Phone Number Login
6.1. To access certain Service features, activate the Subscription, and/or access the trial period, the User must register and/or log in using their mobile phone number and (if required) other information requested by the Service.
6.2. Registration and/or login may be carried out, including, by:
— entering a mobile phone number and verifying it via SMS code or other one-time code;
— logging in via integrations with external services (if available).
6.3. The phone number may be used:
— as a unique identifier for the User's account;
— to provide the trial period and/or Subscription;
— to send service messages, payment notifications, receipts, etc.;
— for two-factor authentication and enhanced security.
6.4. The User warrants that the phone number provided belongs to them and is used with their consent. If the phone number changes, the User must promptly update their details in the Service.
6.5. The Administrator reserves the right to deny registration, restrict, or block a User's account if violations of the Agreement, attempted fraud, or other abusive behavior are identified.
7. Paid Services, Subscription, Trial Period, and Payment Procedure
7.1. General Provisions on Paid Services
7.1.1. The Administrator provides the User with paid services under a Subscription model, granting expanded access to the Service's functionality (hereinafter — the "Subscription").
7.1.2. The Subscription price at the time of entering into the Agreement is 3,000 (three thousand) rubles per month per User, unless otherwise expressly stated in the Service interface or an individual offer.
7.1.3. The current Subscription price and other paid service terms are displayed in the Service interface. The Administrator reserves the right to change the Subscription price unilaterally. The new price applies from the next billing period, but no earlier than 10 (ten) calendar days after the User is notified via the Service interface and/or by email and/or via SMS/push notification.
7.2. 7-Day Trial Period
7.2.1. The Administrator may offer a new User the opportunity to use the Service during a free trial period (hereinafter — the "Trial Period") of 7 calendar days.
7.2.2. To activate the Trial Period, the User must:
— provide a valid mobile phone number;
— verify it (e.g., via SMS code);
— if required, link a payment method (bank card, wallet, etc.) as indicated in the Service interface.
7.2.3. The Trial Period is provided once per User, account, phone number, and (where applicable) payment instrument. The Administrator reserves the right to deny the Trial Period if signs of re-registration or abuse are detected.
7.2.4. The User agrees and understands that:
— the Trial Period is part of the Subscription and is provided on the condition of automatic transition to a paid plan;
— if the User does not cancel the Subscription before the Trial Period ends, the cost of the first paid month of the Subscription — 3,000 rubles (or the current price at that time) — will be automatically charged from the User's designated payment method on the first day after the Trial Period ends.
7.2.5. To avoid being charged after the Trial Period, the User must cancel the Subscription before the end of the 7-day trial period through the Service's personal account and/or by another available method.
7.2.6. Upon early cancellation of the Trial Period, the User loses access to the extended functionality provided under the Trial Period and Subscription from the moment of cancellation.
7.3. Subscription Activation, Renewal, and Cancellation
7.3.1. By activating the Subscription (including through Trial Period activation with a linked payment method), the User:
— confirms their consent to a monthly charge of 3,000 rubles (or another stated amount) until the Subscription is canceled;
— confirms that they have read and agreed to this Agreement and the payment terms.
7.3.2. Subscription charges:
— are processed automatically at the beginning of each new billing period (month) as a prepayment;
— are charged to the User's linked payment method (bank card, electronic wallet, mobile carrier account, etc., if supported).
7.3.3. If a charge cannot be processed (insufficient funds, card blocked, etc.), the Administrator reserves the right to:
— suspend the Subscription until the charge is successfully processed;
— make repeated charge attempts within a reasonable period indicated in the Service interface;
— cancel the Subscription and/or restrict access to paid functionality.
7.3.4. The User may cancel the Subscription (disable auto-renewal) at any time through the personal account or by another method indicated in the Service interface. In this case:
— the Subscription remains active until the end of the already-paid billing period;
— no further recurring charges are made;
— the amount paid for the current period is non-refundable, except as expressly provided by applicable law.
7.3.5. Subscription cancellation procedure (disabling auto-renewal):
The User may cancel the Subscription and stop subsequent recurring charges at any time. To do so:
1) log in to the personal account on the Service (Settings → Access or Plans section);
2) click "Cancel auto-renewal" (or similar) on the paid plan card;
3) confirm the cancellation as instructed in the Service interface.
After cancellation, the Subscription remains active until the end of the paid period; from the start of the next billing period, access to paid functionality ceases and no further charges are made. Detailed cancellation instructions are available in the Service's personal account.
7.3.6. Refunds: Subscription payments are non-refundable. Services are deemed rendered at the moment access to the Service's functionality is granted for the paid period. Refunds for unused portions of the period, or for the period in which the User canceled the Subscription, are not provided, except as expressly required by the legislation of the Russian Federation (e.g., material service defects attributable to the Administrator).
7.3.7. Cancellation of the Subscription does not result in automatic deletion of the account. To delete the account, the User must take separate steps as provided by the Service.
7.4. Payment Procedure and Receipts
7.4.1. Payment for the Subscription and other paid services is made by non-cash methods using payment instruments supported by the Service. The list of available payment methods is provided in the Service interface and may be changed by the Administrator.
7.4.2. Where required by law, the Administrator ensures the generation and delivery of a fiscal receipt to the User (by phone, email, or through the Service interface).
7.4.3. The User is responsible for the accuracy of the phone number, email address, and other details used for issuing and delivering fiscal receipts.
7.4.4. Subscription services are deemed properly and fully rendered from the moment access to the Service's functionality is granted for the paid period.
7.4.5. Payments for the Service are received by the Service Provider under the Public Offer — II Technologies LLC:
TIN: 9714008756
KPP: 771401001
OGRN: 1237700281125
Registered address: 125315, Moscow, Leningradsky Ave., 66, office 1H
Bank account: 40702810012010656093
Bank: Sovcombank PJSC
Correspondent account: 30101810445250000360
General Director: Maya Andreyevna Stanislavskaya
The terms of paid Services, including payment and refund procedures, are defined in the Public Offer of II Technologies LLC, available at https://light.alexmind.io/public-offer/
8. Technical Requirements for Equipment and Software
8.1. To use the Service, the User requires:
— a device with internet access (computer, smartphone, tablet, etc.);
— a modern browser and/or current version of the official Service application (if available);
— a stable internet connection with sufficient speed for proper Service operation.
8.2. The Service is designed for use with official, licensed, and unmodified software. Service operation on hacked, modified, or unofficial platforms is not guaranteed.
8.3. For proper Service operation, it is recommended to:
— keep the operating system and browser up to date;
— enable JavaScript and cookie support;
— avoid using blockers that interfere with critical functionality (e.g., aggressive script, request, or ad blockers that disrupt Service operation).
8.4. The User bears all costs associated with internet access, carrier charges, and other services necessary for using the Service.
9. Liability and Limitation of Liability
9.1. The Service is provided on an "as is" basis. The Administrator does not guarantee that the Service will operate continuously, error-free, meet the User's expectations, or be compatible with specific User equipment and software.
9.2. The Administrator is not liable for:
— any direct or indirect losses of the User caused by the use or inability to use the Service;
— loss of data, lost profits, goodwill, or other non-material losses;
— actions of third parties, including carriers, payment providers, platform owners (App Store, Google Play, etc.);
— the results and accuracy of information received by the User from the AI assistant and other Service features — all information is for reference purposes only and does not constitute medical, legal, financial, or other professional advice; the User uses such information at their own risk;
— the accuracy and currency of information received by the User from third parties through the Service.
9.3. In any case, the Administrator's total liability to the User for any claims related to the use of the Service is limited to an amount not exceeding the cost of one paid month of the Subscription, unless otherwise required by mandatory legal provisions.
9.4. The User bears full responsibility for compliance with applicable law when using the Service, for the lawfulness of data posted and actions taken, and for the consequences thereof.
9.5. The User undertakes, at their own expense and effort, to resolve any third-party claims related to their actions in the Service and to compensate the Administrator for any losses incurred as a result of such claims.
10. Final Provisions
10.1. This Agreement and the relationship between the Parties are governed by the law of the Russian Federation. All disputes are subject to resolution in the court at the Administrator's registered location, with mandatory observance of the pre-trial claims procedure. Prior to filing a claim in court, the User must submit a written complaint to the Administrator at info@alexmind.io. The complaint review period is 30 (thirty) calendar days from the date of receipt.
10.2. If any provision of the Agreement is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
10.3. The Agreement is concluded for an indefinite period and remains in effect until it is replaced by a new version or the User ceases to use the Service.
10.4. For all matters related to the Service, the Subscription, and this Agreement, the User may contact the Administrator at:
— email: info@alexmind.io
— other contact details (if any) provided in the Service interface.
10.5. An email address for receiving legally significant communications from government authorities may be specified separately in accordance with the legislation of the Russian Federation.
10.6. The procedure for processing the User's personal data is governed by the Service's Privacy Policy, available at https://light.alexmind.io/privacy-policy/. By using the Service, the User confirms that they have read the Privacy Policy and accept its terms.